Dear Friends who have been following my story,
I offer you an update on my incomprehensible technological journey.

Here is a link to the history of my tale of woe. You may sift through the gruesome details at your leisure. Then you can scratch your head in wonder along with me.

Here is an email I just wrote to Dell:

Dear Lorna,

I received the replacement computer for the mini yesterday:
svc tag xxxxx replacement – order # xxxxx Inspiron 14 Notebook

I spent 3 hours last night installing my browser, AOL, and Trend Micro. And then I noticed the sound was unusually loud. I was unable to modulate it except to completely mute it. I could not make it louder if I wanted, and If I tried to lower it (this is all done by using the sound keys on the keyboard) the screen would bounce and flutter.

This afternoon I called tech support which seems to have taken on a life of its own-by now I must know every technician who works for Dell. Lorna, I spent 2 hours on the phone with a lovely technician named Sharon who installed updates, drivers–that didn’t solve the problem.

She uninstalled them and reinstalled them. She even set the computer back to original settings and guess what? The computer is still unable to work properly. No matter what she did the sound cannot be modulated and the key to lower the sound causes the screen to jump.

She is unable to call me back tomorrow and I have to spend another part of my day with another technician trying something else. Frankly, I am at my wit’s end. It seems perfectly reasonable to expect a brand new computer to operate properly and to be fully functional out of the box. What’s wrong with this picture? I would think it would be expected for each computer to be tested before shipment whether it be from repair or a new sale.

I keep getting calls from India that I can barely decipher; they are virtually unintelligible. They recite order numbers so quickly they can’t be transcribed. The last one mentioned something about shipping the computer back in the box in which the new one came. There was no additional label that I could see that would clarify what was in the box. (I still need to find out how to get the hard drive with data on it out of the mini.)

So just to summarize, I have in my possession:

• a non-functioning mini computer that came back from “repair” broken;

• a replacement computer for the mini that has a sound control/screen issue;

• and a laptop that was returned from repair broken that replaced another laptop–a lemon– that is due to be replaced.

I have been without a working laptop for at least a month.
Honestly, I don’t know whether to laugh or cry!

Not yelling at you, yelling to you in exasperation!

Thanks for your help,
Sans Souçi

The story is continued>>> here

The whole journey begins here: index

reply locarb wrote on Feb 14 Well, seems simple to me. You are in Dell hell.

reply sanssouciblogs wrote on Feb 14 Ken, that’s a great way of putting it. It is the land of electronic insanity!!!

reply starfishred wrote on Feb 14 hehehe sorry sue

reply sanssouciblogs wrote on Feb 15 It just keeps going…more!