134: Mother-Daughter Journey: When The Culprit is Paper
Here we are on the “back-to-normal” paper-chase … I called eligibility and sent an email. I called the service provider: nothing came down the pike to show the coverage had ended. I called HRA in Brooklyn. Couldn’t get through … busy for hours. Finally got through. The phone system said the case number was incorrect. Ten minutes later I was connected to a live agent. The case number went through. Go figure. He started to give me lip: if it didn’t go through, why are you giving it to me. (To show you the system sucks) And what was the … Continue reading →