Thank you for following my story and for your comments. Can you believe that my situation is still not resolved at the time of writing this blog, and, as Alice said, it gets “curiouser and curiouser?”

At this point is is almost expected for any Dell computer not to work though I have to say that my desktop computer which is five years old is still chugging along, my husband’s desktop is working after two years, and thankfully, my son’s laptop is a winner. It is said that the universe will give you the challenges that it thinks you can handle. Someone, something out there thinks I am some kind of powerhouse.

Here’s what is going on: Things are still hanging… I have been in communication with the Dell techs during the week. It was suggested that, for the Inspiron 14, that maybe I should, since the Bluetooth isn’t working anyway (who’s fault is that?) that I just use a radio USB mouse. They even offered to send me one. But the bottom line is this: I tried every suggested driver and this is a new computer. I can’t use a Bluetooth mouse AND I am still unable to get the machine to recognize my external hard drive even though it is working with two other computers…

As for the XPS 15, the poltergeist seem to have left the keyboard for now (she said, keeping fingers crossed while writing this blog–not an easy feat, I might add). I am giving something a try which never worked on any previous computer: I disabled the touchpad while I am using a mouse, and for now it seems to be functioning appropriately. It might also be that some of the drivers I installed at the suggestion of the technician solved the problem, but so far, no flying letters today.

So, in my last communications with Dell on Friday evening, there is talk of exchanging, once again, one or both computers. I am hoping that the one I am currently using continues behaving. As for the snippy Insprion 14, that’s the one that will be going back. Nonworking Bluetooth and all, and the exchange unit will personally be set up by the technician before shipping.

Mind you, I get calls all the time from Dell offices in the Philippines asking when I am going to send back the computers these were exchanged for.

Why don’t they know I did that weeks ago? Why don’t these departments have a common data base? Why can’t they see that I have been to Fed Ex at least four times since January? When will this end?? Not until I am satisfied.

And, a corporation that wants to maintain its status in the public eye should be, as Dell is now, trying to bend over backwards to make a customer happy. Observe the apple model: you open the box, you take out the machine, it works. Nothing less is tolerable. It is that easy.

The next installment is here. My story begins here.